This Privacy Policy explains what information is collected by SECOND CHANCE LIMITED LIABILITY COMPANY (hereinafter - the Company, We, Our, in all variable forms) when you use and visit our web resource at (hereinafter "website" and/or Resource and/or Web Resource), use any services provided on the Resource, or communicate with us. The purpose of this policy is to inform you and explain exactly how you can control the information we collect, how that information will be used and how to contact us. In addition, this document describes how we protect your personal data and other important information.


The Company collects information about Users of the Resource in order to provide you with services to provide you with feedback, to protect our and your legitimate interests within the scope of its competence, as well as your data from unauthorized access by third parties, to analyze and improve our Services, to communicate with you and fulfill our legal and regulatory obligations in accordance with the current legislation of Ukraine and the European Union. From time to time, we may revise or amend this Privacy Policy to reflect changes in the law, our methods of collecting and using personal information, and the features of the Services. This Privacy Policy does not apply to the activities of organizations that we do not own or control, or people not related to us. The General Data Protection Regulation of the European Union entered into force on May 25, 2018. This new legislation has a significant impact on anyone whose business involves the processing of personal data about EU residents or within the EU. Given that our Users can receive Services using the Resource from the territory of the European Union, this privacy policy is developed taking into account the requirements of the General Data Protection Regulation of the European Union, and the norms of this law apply to this policy in the situations provided for by this regulatory act.


Personal data - information or a set of information about a natural person who is identified or can be specifically identified with the help of such data.

Processing of personal data - any action (operation) or set of actions (operations) carried out with the use of automation tools or without the use of such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing) , extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

Confidentiality of personal data is a mandatory requirement to prevent dissemination or other related actions without the consent of the owner of personal data or without the presence of another legal basis.

User - a person who has access to the Resource and uses it for its functional purposes.

Cryptocurrency Exchange is a platform (online service) where registered individuals or companies can buy, sell and trade cryptocurrency. The exchange acts as an intermediary that ensures the safety of transactions and the platform on which they are conducted.


The Company's personal data policy is focused on collecting the smallest amount of personal data as possible for the proper and high-quality provision of services, therefore, we may collect, store and use the following types of your personal data in the following situations:

When you contact us:

We collect data that you send to us as a result of contact with us, including your calls to the support service.

When you register an account:

Before starting to provide Services on the Resource, you need to create your account as a User. We collect data that you provide to us during account registration, to provide access to the Services provided on the Resource and for quick authorization (login) to your account.

When you carry out transactions and other operations using the Resource:

Some services provided on the Resource require the exchange of information between you, the Resource, and third parties. Such services include all currency operations (transactions), as well as services related to API keys. We collect such information for exchange with third parties, to ensure the functioning of the resource and to display it on the Resource. Such information includes transaction data, their history, details of electronic wallets, as well as API key data.

Cookies - are not collected using the Resource, as part of the implementation of the policy, regarding the minimization of data collection.

Third-party services for collecting information. The resource uses third-party services to collect and process information, but only in two cases - when performing additional verification of the User's identity, using the KYC - Zignsec service, and when verifying the transaction using the KYT - Сrystal blockchain service.

KYС service Zignsec - intended for verification of the User's identity. The Service collects the User's data directly without the involvement of the Company in such collection, but as a result of conducting checks, with the help of such a service, we receive information about the results of its passage. You can read the privacy policy of this service by following the link

KYT Сrystal blockchain service - verifies every transaction that the User makes using the Resource, the verification takes place directly on the Resource, without the direct involvement of the User. The service uses the User's personal data, electronic wallet data, as well as the transaction itself. You can read the privacy policy of this service by following the link

Information from third-party services is processed strictly anonymously, is not combined with personal data, and is used only for informational purposes.


The processing of the User's personal data is carried out without a time limit, in any legal way, including in personal data information systems with the use of automation tools or without the use of such tools. In the course of data processing, the Company uses the following methods: collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

The company uses your data only in exceptional cases, namely:

To get back to you:

We will use your email address or other contact information that you provide to us in writing or verbally to contact you and provide you with the services and information that you request, as well as when making inquiries to us;

To exchange information with the Cryptocurrency Exchange:

The resource uses the Cryptocurrency Exchange to provide most of its services. We use your personal data, which was received from you for exchange with the Exchange, to display the data of the Exchange in your account.

To verify the User's identity and verify transactions:

With the help of KYC and KYT services, which are specified in this policy, we carry out additional verification of the User and the transactions he conducts using the Resource. In the case of the KYC service, we do not send any personal data of the User, but we receive the verification result from such a service and process it. In the case of the KYT service, we provide such service with full information about the transaction that the User wants to make.

In the case of a legal appeal from the authority:

The User's personal data may be transferred to authorized state authorities only on the basis and in the manner established by current legislation. In this case, the Company strictly complies with the legislation of Ukraine and the General Data Protection Regulation of the European Union.


Protection of Personal Data:

The Company guarantees the protection of Personal Data and Confidential Information from accidental loss or destruction, from illegal processing, including illegal destruction or access to Personal Data, and implements appropriate technical and organizational measures designed to effectively implement data protection principles, such as data minimization, and integration of the necessary guarantees in the processing, namely:

  • Uses data encryption;

  • Personal data is isolated and protected by several levels of security;

  • The service provider ensures continuous confidentiality, integrity, availability and stability of processing systems and services;

  • Ensures timely restoration of Personal Data in the event of a technical accident;

  • Performs data locking at all levels and applies a variety of technical and organizational measures to ensure its preservation and prevent data leakage and unauthorized access to data, such as

  • Web application firewall;

  • Verification of input data;

  • Continuous security management and monitoring;

  • Daily data backup.

To store Confidential Information and Personal Data, the Company uses exclusively safe and secure resources, including Cloud media.

Separately, it should be noted that the Company has no control over what happens between the User's device and the information infrastructure outside the website. Users should be aware of the many existing information security risks and take appropriate measures to protect their information. The Company is not responsible for violations that occur outside of its control.

Storage of Personal Data:

We retain the User's personal information for as long as it is necessary for the purposes specified in this Privacy Policy. Sometimes the Company may retain this information for longer periods as permitted or required by law, such as to maintain blacklists, prevent abuse, if necessary in connection with legal action or litigation, to enforce our agreements, for the purposes of taxation, accounting or to comply with other legal obligations. When we no longer have a legitimate need to process this information, we delete or anonymize this information from our active databases.

User data is stored on the Company's servers and cloud storage devices located on the territory of the European Union and Ukraine.


As a User (subject of personal data), you have the right to:

  • know about the sources of collection, the location of your personal data, the purpose of their processing, the location of the Owner, or give the appropriate instructions for obtaining this information to authorized persons, except for the cases established by the Law of Ukraine "On the Protection of Personal Data";

  • receive information about the terms of providing access to personal data, in particular information about third parties to whom personal data is transferred;

  • to access your personal data;

  • to receive no later than thirty calendar days from the date of receipt of the request, except for the cases provided for by the Law of Ukraine "On the Protection of Personal Data", an answer on whether his personal data is being processed, as well as to receive the content of such personal data;

  • submit a reasoned claim to the Company with an objection to the processing of your personal data;

  • make a reasoned demand to change or destroy your personal data by the Owner, if these data are processed illegally or are unreliable;

  • to protect your personal data from illegal processing and accidental loss, destruction, damage due to intentional concealment, failure to provide or untimely provision of them, as well as protection from providing information that is unreliable or disgraces your honor, dignity and business reputation;

  • file complaints about the processing of your personal data to the Commissioner for Human Rights of the Verkhovna Rada of Ukraine or to the court;

  • file complaints with bodies regulating legal relations in the field of use and processing of Personal Data in the EU Territory.

  • file complaints about the processing of your personal data to

  • apply legal remedies in case of violation of the current legislation of Ukraine on the protection of personal data;

  • enter a reservation regarding the limitation of the right to process your personal data when giving consent;

  • withdraw consent to the processing of personal data;

  • know the mechanism of automatic processing of personal data;


To communicate with us regarding the protection of confidential, personal user information, the interpretation of the norms of this policy, and in the event of any situation related to the violation of the norms of this policy, please contact us at the following contacts:

  • to apply by e-mail: [email protected]

  • for making calls on the territory of Ukraine: +38 063 464 11 323

  • for contact by means of postal communication on the territory of Ukraine: 01135, Kyiv city, Chornovola Vyacheslav St., building 41, office 308